Privacy Policy

1. Introduction

Dr. Lana Madsen is committed to protecting your privacy and ensuring the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Estonian data protection legislation.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, contact details, date of birth, emergency contacts
• Health Information: Medical history, psychological assessments, treatment notes, therapy records
• Communication Records: Emails, messages, appointment scheduling information
• Technical Information: Website usage data, IP addresses (when using our online services)

3. How We Use Your Information

Your information is used for:

• Providing psychological and therapeutic services
• Treatment planning and progress monitoring
• Appointment scheduling and communication
• Legal and regulatory compliance
• Quality improvement and professional development

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All electronic records are encrypted and stored on secure servers with restricted access.

5. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data (subject to legal obligations)
• Object to processing
• Data portability
• Lodge a complaint with supervisory authorities

6. Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact Dr. Lana Madsen through the contact information provided on our website.